Cancellation & Refunds

Return, Refund & Exchange Policy 

We understand that online purchases may not always meet expectations, and we are committed to providing a straightforward return, refund, and exchange process. Please carefully review the product details before confirming your order.

Wrong Item / Damaged Product/ Incomplete Product:

If you receive a damaged product, a wrong item, or an incomplete product, we offer the following options:

    • Replacement with the correct product.
    • Exchange for an alternative product of equal value.
    • Refund of the full amount paid for prepaid orders.

To initiate a return or exchange under these circumstances, you must:

    • Please notify us within 24 hours of receiving the product by emailing service.furnipark@gmail.com
    • Include clear photographs and an unboxing video demonstrating the damage or discrepancy.
    • Failure to report within 24 hours may result in claim denial.

Upon receiving your notification, we will schedule a return pickup. The returned product will undergo a thorough quality check conducted by our trained technicians, who will document its condition with photos and videos. If the quality check confirms that the issue is our responsibility and the product is unused and in its original packaging, we will process your exchange or refund.

In the case of incomplete products, we will ship the missing parts after verification.

Didn’t Like the product or quality / Size not as per requirement / Changed my mind / Don’t need anymore:

We strive to ensure the highest quality for our customers. As furniture products, slight variations in appearance and finish are inherent. The colors displayed on our website are as accurate as possible, but screen variations may occur. 

We provide detailed product information to assist customers with their selections. Choosing the right product is ultimately the customer’s responsibility. If the product received matches the specifications displayed on our website, we are not obligated to provide a refund, replacement, or exchange.

However, in cases where we choose to accept a return for reasons such as “didn’t like the product,” “size not as per requirement,” “changed my mind,” or “don’t need anymore,” the actual shipping costs incurred by ‘SRI VARI PANEL CRAFT’ for the original shipment will be deducted from the refund amount. The initial shipping charges paid by the customer are also non-refundable.

Refunds:

    • Prepaid Orders: Refunds will be processed to the original payment method and may take 5-7 working days to reflect in your account, depending on your bank.
    • Cash-on-Delivery (COD) Orders:  Refunds will be processed to the original payment method and may take 12-15 working days to reflect in your account, depending on your bank.
    • Shipping Charges: Original shipping charges are non-refundable.
    • Product Condition: Returned products must be in resalable condition, unused, unaltered, unwashed, and undamaged, with all original tags and accessories. Branded packaging must be returned in its original condition.

Exchanges:

Customers requesting an exchange are responsible for the pickup charges of the original product and the shipping charges for the new product. We will dispatch the exchanged product after receiving the original product and completing a quality check. If the original product has new damages, we will communicate the cost of these damages to the customer, which must be settled before proceeding with the exchange.

Order Cancellation:

Orders can be canceled within 24 hours of placement without any extra costs. To cancel, go to “Orders” in “My Account” or email service.furnipark@gmail.com Once an order enters the processing stage, it cannot be cancelled.